California health insurance consumers know that the Vitality client receives the very definition of value-added with each and every California health insurance plan we offer alongside the dedication we bring to a Total Quality client experience!
The definition of value-added: The enhancement added to a product or service by a company when the product is offered to customers.
By law, the health plan you find and decide to purchase will be the same price whether you purchase that plan from Vitality, another independent authorized agency, or even the health insurance company who created and markets the plan. The difference-maker for the Vitality client is that – with our team – the client will always receive our dedication to providing the value-added feature that is the Vitality Total Quality service pledge.
For anybody who has ever suffered through the process of dealing with the customer service experience that is now so commonplace with many corporations, the client experience at Vitality is a refreshing change of pace and it’s actually quite an easy formula when you think about it:
- No endlessly long trek through a telephone voice prompt maze, or seemingly forever on-hold experience.
- You’ll talk promptly with a concerned member of our team about claims or billing issues and we – in turn – will deal with the insurance company.
- We provide prompt follow-up with the client: We understand that your insurance questions/concerns are of primary importance to you. Our follow-up with the client is about helping to ensure peace of mind so you can go on with your day and enjoy your family and/or concentrate on your own professional responsibilities.
In short; we call it the Vitality pledge to a Total Quality client experience and it is about respecting your time and valuing our relationship with the client. We appreciate your business and we show our appreciation by providing one of the best values to be found in the California insurance marketplace today: Our always free, always careful and considerate client consultations designed to help you find the best and most affordable California health insurance strategy for you, your family, and even your California small business, followed by our always free client services that are dedicated to satisfactorily serving any subsequent client needs related to billing or claims in using your new affordable California health insurance plan.
The Vitality client experience is about providing an environment where we combine experience and expertise with a sincere desire to provide the client with the best in customer service. While this article has focused on our client services related to California health insurance, it’s also worth noting that the Vitality experience we’ve been discussing above is also applicable to the array of other insurance products and services we offer such as our expertise in California life insurance and annuity planning; California long term care insurance and disability insurance plans. We’re even here to serve your insurance needs should travel abroad require the selection and purchase of a California travel insurance plan! In each case, we’re here and always readily available when it comes to helping you with any service-related issues and to always provide our client services without fee to the client. Now that’s a value-added feature any insurance plan shopper will love! You can conveniently contact us via our website or our toll free line at 800-607-1950.
[...] right long term strategy for you and your family, we are ready, willing , and able to deliver on the Vitality Total Quality client service pledge! Now, having said that, we also understand that you lead an active, hectic life that involves [...]